Shipping & Returns
Need help with shipping or returns? Here is everything you need to know before and after placing your order.
Find your bearingRapid Customer
Service
Service
Global Shipping
Available
Available
CVT Repairs
Available
Available
Shipping Across New
Zealand
Zealand
Shipping
We offer shipping throughout New Zealand, with international delivery available on selected items.
| How much does shipping cost? | Shipping costs are calculated automatically at checkout based on your order and delivery address. |
|---|---|
| Do you ship throughout New Zealand? | Yes, we ship parts throughout New Zealand, with freight costs varying depending on the item and destination. |
| Do you ship internationally? | Yes, international shipping is available on selected items. Contact our team before ordering. |
| How do I track my order? | Once your order has been packed and sent, tracking details can be provided so you can follow the delivery progress. |
| How long will delivery take? | Delivery times vary depending on your location and parts ordered. Rural addresses and international deliveries may take longer. |
| Who do I contact about shipping? | For help with shipping, delivery or tracking, contact CVT Parts Ltd at [email protected] or 0800 288 695. |
Returns
We accept returns on eligible new and unopened items within 14 days of delivery.
| Can I return a part if I ordered the wrong item? | Most new, unopened items may be returned within 14 days. Contact us before returning anything. |
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| What if I receive the wrong part or a faulty item? | Contact our team as soon as possible and include your order details plus clear photos. |
| Are all parts eligible for return? | No. Used, fitted, damaged or custom/special-order items may not be returnable. |
| How long does a refund take? | Approved refunds can take up to 5 business days, depending on your bank or payment provider. |
| What should I do before returning an item? | Contact the team first. Do not return parts without approval and a return reference. |
| Who do I contact about returns? | Email [email protected] or phone 0800 288 695. |
Contact us
Have a question about CVT bearings, bulk orders or finding the right product? Get in touch with our team and we'll help point you in the right direction.